Frequently Asked Questions
Everything you need to know about your Olivia Rubin order.
Where do you ship to and how much does it cost?
We offer worldwide shipping. Delivery costs and timeframes vary by location and are calculated at checkout. We provide free standard shipping on all domestic orders over a certain value.
What is your return policy?
We accept returns on all full-priced items within 14 days of receipt, provided the garments are unworn, unwashed, and have all original tags attached. Sale items are eligible for exchange or store credit only.
How do I know which size to choose?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for our tailored pieces, or contacting customer care for specific measurements.
Can I cancel or amend my order after it has been placed?
We process orders quickly to ensure fast delivery. Once an order is placed, we are unable to make changes or cancellations. However, you may return the item for a refund once it arrives.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How should I care for my Olivia Rubin garments?
To maintain the vibrant colors and delicate fabrics of our collections, we recommend following the specific care instructions on the internal label. Most of our silk and embellished pieces are dry clean only.